Refund policy
We want you to shop confidently at NYTHAA. If you’re not fully satisfied with your purchase, our Return & Refund Policy ensures a simple process with clear guidelines.
Eligibility for Returns
- Items must be unworn, unwashed, and unused with all original tags and packaging intact.
- Return requests must be submitted via the NYTHAA Returns Portal within 7 days of delivery (based on tracking information).
- Approved items must be shipped back within 7 days of return approval.
Refund Conditions
- Returns not meeting the criteria will be subject to a 30% restocking fee or may be refused.
- Shipping costs are non-refundable, unless the return is due to a damaged or incorrect item.
- After inspection, refunds are processed within 5–7 business days either: Back to your original payment method, or NYTHAA Store Gift Card for future purchases (customer’s choice).
Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and cannot be returned:
- Swimwear
- Intimates & Lingerie
- Bodysuits
- Face Masks
- Beauty Products
- Jewelry
- Streetwear Products
Exchanges
We do not offer direct exchanges. For a different size or style, please return your item and place a new order through our website.
How to Submit a Return
- Visit the NYTHAA Returns Portal on our website.
- Enter your order details and reason for return.
- Wait for approval before shipping the items back.
- Once approved and received, you’ll be notified by email when your refund is processed.